Politeness Strategy of Japanese Hotel Staff in Bali

  • Indah Kusumarini Polytechnic of Tourism Bali
  • I Wayan Simpen Udayana University, Denpasar-Bali, Indonesia
  • Made Budiarsa Udayana University, Denpasar-Bali, Indonesia
  • I Ketut Darma Laksana Udayana University, Denpasar-Bali, Indonesia
Keywords: Politeness, Strategy, Japanese, Hotel, Staff


This research is about Japanese politeness strategies. It aimed at determining the strategy of politeness in Japanese hotel staff in Bali when providing services to Japanese guests. The data was collected from conversations between Japanese guests and hotel staff were obtained by recording. The total number of participants were 32 participants, 15 person of hotel staff and 17  japanese guests. The result of data analysis founded the hotel staff implemented the negative and positive politeness strategies. The negative politeness strategies can be seen from (1) formal utterance in the form of keigo, (2) utterance that does not contain coercion (giving choices). Positive politeness strategies can be seen from (1) utterance that contains attention, offers of assistance, sympathy for the needs of guests, (2) utterance that uses a variety of futsugo (daily language). This futsugo speech founded in conversations at the occupancy stage, especially in the speech handling guest complaints. While at the arrival, familiarisation and departure stages, there were no varieties of futsugo. This can be seen from all conversations where negative politeness strategies and positive politeness strategies applied in one dialogue, so that the appearance of futsugo's utterance was still considered acceptable or does not threaten guests' faces.


Andriyani,A.A.A.D.(2019). “Gradasi dan Pergeseran Strategi Kesantunan Berbahasa Pelaku Pariwisata tehadap Wisatawan Jepang di Bali”.(Doctoral Dissertation).Solo.Universitas Sebelas Maret.
Asociation For Overseas Technical Scholarship.(1994). Shin Nihongo No Kiso. Japan: 3A Corporation.
Brown, P.& Levinson, S.(1978). Politeness: Some Universals in Language Usage. Cambridge: Cambridge University Press
Blue, G.M & Harun, M. (2003) ‘ Hopitality language As A Profesional Skill. English for Special Purpose’ (22). pp.73-91.www.elsevier.com/locate/esp.
Bagyono.(2012). Teori dan Praktek Hotel Front Office. Bandung: Alfabeta.
Creswell, J.W.2013. Research Design (Pendekatan Kualitatif, Kuantitatif dan Mixed) Revised edition.Yogyakarta: Pustaka Pelajar
Ide, S.(1982). Japanese Sociolinguistic: Politeness and Women’s language. Lingua 57 (2/54). Tokyo: North-Holland Publishing, pp. 366-377.
Kaneko, H. (2014). Nihongo Keigo Toreeninggu. Tokyo : PT Ask.in Japanese.
Kikuchi, Y. (1996). Keigo Nyuumon. Tokyo : Maruzen.
Kabaya, H. (2009). Keigo Hyougen. Tokyo : Taishukan.
Kristianto,Y.(2017). Hospitality Language in Tourism Field:Facework.e-Journal of Linguistics. ojs.unud.ac.id .[S.1],v11,n.1, pp. 11-29. doi:https: //doi.org /10.24843/ eJL.2017.v11.i01.p02
Kristianto.F. (2018). “ Pengeluaran Wisman China Ternyata Masih Kalah dari Turis Asing Lainnya ” ,Bisnis.com, Denpasar, 22 Oktober 2018. Available at: https://bali.bisnis.com/read/20181022/538/851855/pengeluaran-wisman-china-ternyata-masih-kalah-dari-turis--asing-lainnya (accessed: 15 June 2019).
Kasavana.M. Richard.M.(1993). Set Up My Hotel. Available at: https://setupmyhotel.com/train-my-hotel-staff/front-office-training/131-the-guest-cycle-in-hotel.html (accessed: 02 August 2020)
Merlyana, D. (2019). Kesantunan Berbahasa Jepang Caregiver Indonesia terhadap Lansia di Jepang (Doctoral Dissertation ). Denpasar: Universitas Udayana
Merlyana,D. (2019). Shift of Politeness Strategy made by The Indonesian Caregivers in Japan. International Journal of Linguistics, Literature and Translation (2). pp.245-255. doi: 10.32996 / ijllt.2019.2.1.30.
Takiura, M. (2008) Poraitonesu Nyuumon. Tokyo : Kenkyusha
Usami, M. (2002) Discourse Politeness in Japanese Conversation : Some Implications for a Universal Theory of Politeness. Tokyo : Hitsushi Shobo
How to Cite
Kusumarini, I., Simpen, I. W., Budiarsa, M., & Laksana, I. K. D. (2021). Politeness Strategy of Japanese Hotel Staff in Bali. The International Journal of Language and Cultural (TIJOLAC), 3(01), 9-28. Retrieved from https://www.growingscholar.org/journal/index.php/TIJOLAC/article/view/98