Ease of application and security of digital banking systems on competitiveness and performance
Phenomena in pt bank dki
Keywords:
Application Ease, Competitiveness, Performance, Banking System, SecurityAbstract
The research objectives are to find out and analyze the effect of ease of application on bank satisfaction and to find out and analyze the effect of system security on bank satisfaction. This research is quantitative, namely a research method based on the philosophy of positivism, to examine a certain population or sample, collecting data through research instruments; data analysis is quantitative, intending to test the established hypothesis. Research results show that the ease of application positively affects application user satisfaction. It proves that the better the ease of application provided by Jaclinko, the greater the satisfaction with using the application, and it will affect the performance of PT Bank DKI, and system security will positively affect application user satisfaction. It proves that increasing system security in applications provided by Jaclinko can increase satisfaction in using applications and will affect the performance of PT Bank DKI.
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References
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