The role of organizational support in moderating the influence of learning agility on employee performance
Keywords:
Learning Agility, Organizational Support, Customer Service, Employee PerformanceAbstract
This research aims to find out; (1) whether learning agility affects the performance of customer service, (2) whether organizational support affects customer service performance, and (3) whether organizational support able to moderate the relationship between learning agility and customer service performance. The research method used in this research is a descriptive survey and an explanatory survey. The population in this study was 120 customer service employees spread across government and private banking institutions in Kupang City. The number of samples is 92 customer service people. The sampling technique used is simple random sampling. This study uses multivariate statistical analysis, Moderated Regression Analysis (MRA). The results of the study show that 1) learning agility has a positive and significant effect on customer service performance, (2) organizational support has a positive and significant effect on customer service performance, and (3) organizational support can moderate the relationship between learning agility and customer service performance. Increasing organizational support to its employees will strengthen the causal relationship between learning agility and performance.
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