Local government media satisfaction
How satisfied people in local government media information during pandemic covid-19
Keywords:
Government Communication, New Media, Media Satisfaction, Health Communication, Covid-19Abstract
New media, especially the internet, has helped the government a lot in conveying various information, especially information related to the handling of the Covid-19 virus outbreak. It is hoped that government communications regarding the handling of the pandemic via the internet will be positively responded to by the public so that the public can obtain good information and education which will later encourage community participation in handling the Covid-19 outbreak. Focusing on community satisfaction in the local region in Indonesia. This research aims to examine the extent to which people's perceptions and satisfaction are related to the quality of communication and information conveyed by the regional government of Madiun, East Java. Using a quantitative approach, this study found that amidst the belief in the local government's attention to the community during a pandemic, the public still expects improvements in government performance and services during the Covid-19 pandemic. Most expect satisfaction in terms of improving communication facilities owned by local governments and completeness of data related to the Covid-19 outbreak. In addition, the community still hopes that the local government will make it easier for the public to submit complaints or input regarding the Covid-19 virus so that communication is established that is not only up to down (government to the community) but also down to up (community to government).
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