Organizational Performance as A Mediator for The Variable Impact of Total Quality Management, Organizational Trust, and Esprit De Corps on The Quality of Higher Education
Keywords:
Esprit De Corps, Organizational Performance, Higher Education Quality, Total Quality Management (TQM), Organizational TrustAbstract
The aim of this study is to evaluate hypotheses and research models about the characteristics that effect organizational performance and higher education quality in Indonesia. This study used a sample size of 320 participants and generated up to 280 research respondents who completed online questionnaires. The findings indicate that Total Quality Management (TQM) plays a critical role in effecting organizational performance and effecting the higher education quality, particularly at Indonesian private universities. In this case, organizational performance acts as a mediator between TQM constructs and the higher education wuality at Indonesian private universities. Organizational performance has a beneficial effect on the quality of private university higher education in Indonesia, and organizational trust is a significant predictor of the private university education quality in Indonesia. The private university education in Indonesia can be judged by the performance of academic staff, administrative services, library services, curriculum structure, location, facilities, and job opportunities. Increasing commitment, competency, and information disclosure at each of Indonesia's private universities is critical for increasing education quality. The findings of this study demonstrate the existence of a model for effecting the higher education quality in Indonesia, identifying TQM, organizational performance, and organizational trust as the factors that determine the quality of higher education in Indonesia.
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